Privacy Policy 12huatmy

SECTION 1 Introduction

12huatmy is an online gambling platform operating under international licensing, providing slots, live casino and sports betting services to users in Malaysia. We understand that the privacy and security of your personal data is a priority that cannot be compromised.

This Privacy Policy has been drawn up to explain clearly and transparently how 12huatmy collects, processes, stores, uses and protects the personal information you provide when using our platform. By registering an account or using any 12huatmy service, you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy.

If you do not agree with any part of this policy, you are advised not to use our services. For any privacy-related enquiries, you may contact 12huatmy customer service via live chat or email at any time.

SECTION 2 Information Collected

During registration and use of 12huatmy services, we collect various categories of personal information to keep your account secure, process transactions correctly and deliver a relevant experience. The categories of information collected are as follows:

Account Registration Information

• Full name as stated on your identification card or MyKad
• Date of birth for age verification purposes (21 years and above)
• Active email address for account communications
• Mobile phone number for two-factor verification and notifications
• Username and password of your own choosing
• Residential address including postcode and state

Financial Transaction Information

• Records of deposits and withdrawals via supported payment methods
• E-wallet details such as Touch 'n Go eWallet, ShopeePay and DuitNow
• Bank account information for FPX online banking transactions
• Crypto wallet address for USDT, BTC or ETH transactions
• Transaction history and betting records associated with your account

Technical and Usage Information

• Your device's IP address when accessing the platform
• Device type, operating system and web browser version
• Session cookie and site analytics cookie data
• Login timestamps, session location and account activity logs
• Language preferences, display settings and personal preferences you have saved

SECTION 3 How Information Is Used

Personal information collected by 12huatmy is used solely for legitimate purposes related to the delivery of platform services. The main purposes for using this information are as follows:

• Account management and verification — ensuring user identity is valid and the account operates securely
• Transaction processing — processing deposits, withdrawals and bonus payments accurately and efficiently
• Customer service — enabling the 12huatmy support team to assist you with any issues or enquiries
• Security and fraud prevention — detecting and preventing suspicious activity, account misuse or financial fraud
• Legal compliance — fulfilling international licensing obligations, including anti-money laundering (AML) and know your customer (KYC) checks
• Service communications — sending important notifications related to transactions, account updates and policy changes
• Platform improvement — analysing aggregated usage patterns to improve the functionality and performance of the 12huatmy site
• Personalised marketing — presenting promotions and offers relevant to your gaming activity, with your consent only

12huatmy will not use your personal information for any purpose not mentioned above without first obtaining your additional consent.

SECTION 4 Sharing Information with Third Parties

12huatmy does not sell, rent or disclose user personal data to third parties for commercial purposes without your explicit consent. However, there are limited situations where sharing information is necessary and permitted, namely:

• Payment service providers — financial institutions, e-wallet operators and payment processors that help complete your transactions securely
• Game software providers — game developers who supply slots and live casino content to the platform, only to the extent required for game operation
• Regulatory and licensing bodies — international licensing authorities that regulate 12huatmy's operations, when information is required for audit or compliance purposes
• Legal requirements — when 12huatmy is required by law, court order or authority directive to disclose certain information
• Financial crime prevention — sharing information with relevant bodies to help prevent money laundering, terrorism financing or financial fraud

All third parties working with 12huatmy are bound by strict confidentiality agreements and are required to protect your data to a standard equal to or higher than this Privacy Policy.

SECTION 5 Data Security

Protecting your personal data is a primary responsibility of 12huatmy. We implement a range of technical and organisational security measures to ensure your information remains protected at all times:

• Data encryption using 256-bit SSL (Secure Sockets Layer) protocol for all communications between your device and 12huatmy servers
• Intrusion detection systems and continuous security monitoring around the clock
• User passwords are stored in hashed form and cannot be read in their original state
• Internal access to user personal data is restricted to authorised staff only, with role-based access controls in place
• Regular security audits and penetration testing are conducted to identify and address system vulnerabilities
• Server infrastructure is hosted in certified data centres with layered physical and digital protection

SECTION 6 Use of Cookies

The 12huatmy website uses cookies to improve functionality and the user experience. Cookies are small text files stored on your device when you visit our site. The types of cookies we use are as follows:

• Essential Session Cookies — required to maintain your login session so you do not need to log in again each time you change pages
• User Preference Cookies — store settings such as preferred language and display configuration for your convenience
• Analytics Cookies — collect aggregated and anonymous usage data to help us understand how users interact with the platform
• Security Cookies — help detect suspicious login attempts and protect your account from unauthorised access

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality, such as the ability to stay logged in or access certain features.

SECTION 7 User Rights Regarding Personal Data

As a 12huatmy user, you have certain rights regarding your personal data. We fully respect these rights and provide channels for you to exercise them:

To exercise any of the above rights, please contact 12huatmy customer service via live chat or email. Requests will be handled accurately and identity verification may be required before any action is taken.

SECTION 8 Data Retention Period

12huatmy retains your personal data for as long as your account is active or as long as it is needed to provide services to you. After an account is closed or becomes inactive, data may be retained for an additional period for the following purposes:

• Compliance with record retention requirements set by our international licensing body
• Resolution of any outstanding disputes, complaints or claims relating to your account
• Fraud prevention and protection against platform misuse
• Financial audit requirements and anti-money laundering regulatory compliance

Once the required retention period has ended, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.

SECTION 9 Age Restriction and Protection of Young Users

12huatmy services are strictly limited to individuals aged 21 and above only. This is in line with the gambling laws and regulations in force in Malaysia as well as our international licensing requirements.

12huatmy does not intentionally collect or process personal data from individuals under the age of 21. Should we find that data from individuals below the age limit has been collected, we will take immediate action to delete that data and close the relevant account.

SECTION 10 Changes to This Privacy Policy

12huatmy reserves the right to update or amend this Privacy Policy from time to time in line with changes to our operations, technology, licensing requirements or applicable laws. Any material changes will be communicated to users through:

• A notification within the 12huatmy platform when you next log in
• A notification email to the email address registered to your account
• An update to the "Effective Date" shown on this Privacy Policy page

Your continued use of 12huatmy services after the effective date of any amendment is considered your acceptance of the updated policy. You are encouraged to review this page periodically to stay informed of how we handle your personal data.

SECTION 11 Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way 12huatmy handles your personal data, our customer service team is ready to assist you:

• Live Chat — available 24 hours a day, 7 days a week via the live chat icon on our platform
• Email — send your privacy enquiry to [email protected] and we will respond within a reasonable time
• Service language — support is provided in Bahasa Melayu and English

When submitting a complaint or data request, please include your account username and a clear description of your request. This will help our team review and respond more quickly.